PAYING FOR THE TRIP
The full balance of payment is due to Experience Ethiopia Travel Plc. 31 days before the departure date of any trip. If this balance is not received the Company reserves the right to treat your booking as cancelled. Travel costs may be affected by external factors beyond our control such as exchange rates, entrance fees and government imposed taxes. We reserve the right to impose any such surcharges on the cost of the trip. However should any such increases be greater than 5% you will be informed and may cancel your trip within 7 days of notification and be entitled to a full refund of any monies paid.


IF YOU CANCEL YOUR TRIP
Cancellation of your trip must be made in writing to us and be signed by the person whose name and signature appears on the booking form. As we may incur considerable costs if you cancel, we will retain your deposit and may impose the following cancellation charges: 31 -15 days before departure - 80%, 14 days or less before departure - 100%. We strongly advise you to take out suitable insurance to cover such potential losses.


IF WE CANCEL YOUR TRIP
If we are forced to cancel your trip for reasons beyond our reasonable control ("force majeure") we will offer you the choice of a full refund of any monies paid or an alternative trip. The Company will accept no liability for any costs incurred by you for anything other than the monies paid to us for the trip.


ITINERARY CHANGES
Whilst we will make every rational exertion to hold on to our itineraries, you must understand that the nature of travel in Africa, and particularly in Ethiopia, may possibly entail changes in travel plans for which the Company accepts no responsibility. If you request or require itinerary modification you may be accountable for any costs we sustain to facilitate these.


ACCEPTANCE OF RISKS
Travel in Africa involves a degree of risk. Such risks might include amongst others, injury, fatality, sickness, accident, misfortune, property loss, inconvenience, hassle, setbacks, delays and discomfort. Please understand that you must accept these potential vulnerabilities and that the Company will not be responsible for any such risks or claims. The Company will also not be liable for the consequences of work stoppages, industrial action, general strikes, go-slows, wars, conflicts, civil strife & disobediences, terrorist activity, adverse weather conditions, natural disasters, other inconvenient incidences or any uninsured losses of your belongings.


INSURANCE
It is advisable that you must be adequately insured for any trip. This should include cover for personal accident and medical expenses, including repatriation, and you are strongly advised to include cover for cancellation, curtailment and loss of property. Please carry a copy with you on the trip and leave a copy with a relative in the country of your origin.


TOUR GUIDES
Our guides are there to ensure your trip runs a smoothly as possible. They will at all times be acting in the best interests of the client or the group of which a client is member. If the behavior of any member of the group is supposed to jeopardize the safety and general well-being of the group the accompanying guide, or other company representative, in consultation with the group, may ask that member to leave without recourse to any refund. By signing the booking form you indicate acceptance of the leader's authority to make such decisions affecting the individual or/and the group.


COMPLAINTS
If you have any grievances and complaints against the Company, you should in the first instance inform the tour guide or appropriate company delegate immediately whilst on the trip so that the complaint may be addressed and where feasible taken care of to your contentment. Any more complaint should be made in letters to the Company within 10 days of the end of the trip.

  
 

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